Privacy Policy

What Data We Collect

We may collect the following personal data:

• Identity data — your name and title
• Contact data — email address, telephone number and postal address
• Property data — details about your property relevant to a quotation (e.g. property type, measurements, project requirements)
• Technical data — IP address, browser type, operating system, time zone and general location data collected automatically when you visit our website
• Usage data — information about how you use our website, including pages visited and navigation paths
• Communication data — any information you provide when you contact us via our enquiry form, email or telephone

How We Use Your Data

We use your personal data for the following purposes:

• To respond to your enquiries and provide quotations for our products and services
• To fulfil contracts for the supply and installation of windows, doors and glazing
• To schedule surveys, installations and follow-up appointments
• To process payments and manage our accounts
• To send you information about our products and services where you have opted in to receive marketing communications
• To improve our website, products and customer experience
• To comply with our legal and regulatory obligations

Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent — where you have given us clear consent to process your data for a specific purpose, such as receiving marketing emails
• Contract — where processing is necessary to fulfil a contract with you, or to take steps at your request before entering into a contract (e.g. preparing a quotation)
• Legitimate interests — where processing is necessary for our legitimate business interests, such as improving our services, provided these interests do not override your rights
• Legal obligation — where we need to process your data to comply with a legal or regulatory obligation

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Enquiry and quotation data — retained for up to 24 months after your last interaction with us, unless a contract is entered into
• Contract data — retained for 7 years after the completion of the contract, in line with HMRC requirements and our warranty obligations
• Marketing preferences — retained until you withdraw your consent
• Website analytics data — retained in anonymised form for up to 26 months

Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

• Right of access — you can request a copy of the personal data we hold about you
• Right to rectification — you can ask us to correct any inaccurate or incomplete data
• Right to erasure — you can ask us to delete your personal data in certain circumstances
• Right to data portability — you can request that we transfer your data to another organisation in a structured, commonly used format
• Right to object — you can object to our processing of your data where we rely on legitimate interests
• Right to restrict processing — you can ask us to limit how we use your data in certain circumstances
• Right to withdraw consent — where we rely on consent, you can withdraw it at any time

To exercise any of these rights, please contact us using the details below. We will respond to your request within one month.

Cookies

Our website uses cookies to enhance your browsing experience. For full details of the cookies we use and how to manage them, please see our Cookie Policy.

Third Parties

We may share your personal data with the following categories of third parties where necessary:

• Product suppliers and manufacturers — such as RK Door Systems and Reynaers, where required to fulfil your order
• Finance providers — where you apply for finance to fund your purchase
• Analytics providers — such as Google Analytics, who help us understand how our website is used (data is anonymised)
• Professional advisers — including accountants and legal advisers where necessary
• Regulatory bodies — such as FENSA, where required for building regulation compliance

We do not sell your personal data to any third party. We require all third parties to respect the security of your data and to treat it in accordance with applicable law.

Contact Us

If you have any questions about this privacy policy, wish to exercise your data rights, or have a concern about how we handle your personal data, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has not been handled correctly.